Our Commitment to Your Privacy
At Herbal Medico, we deeply respect your privacy and are committed to protecting your personal
information. We understand the sensitive nature of our products and ensure that all your data is handled
with the utmost confidentiality and security.
🛡️ Your Trust is Our Priority
We will never share, sell, or rent your personal information to third parties without your explicit
consent.
Information We Collect
Personal Information
When you place an order or contact us, we may collect:
- Name
- Phone number
- Email address
- Shipping address
- Payment information (processed securely through payment gateways)
Health Information (Optional)
If you opt for a free consultation with our Ayurvedic experts, we may collect:
- Age and gender
- Health concerns and symptoms
- Medical history (if voluntarily shared)
- Lifestyle information for dosha assessment
Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages visited on our website
- Time spent on pages (for improving user experience)
How We Use Your Information
We use the information we collect to:
- Process Orders: To fulfill and deliver your purchases
- Customer Support: To respond to your queries and provide assistance
- Consultations: To provide personalized Ayurvedic guidance
- Order Updates: To send shipping confirmations and delivery notifications
- Improve Services: To enhance our website and product offerings
- Marketing (Optional): To send promotional offers if you've opted in
You have full control over marketing communications. You can unsubscribe at any time
by clicking the unsubscribe link in our emails or contacting us directly.
Data Security
We implement industry-standard security measures to protect your information:
- SSL Encryption: All data transmission is encrypted using 256-bit SSL technology
- Secure Payment Gateways: We use PCI-DSS compliant payment processors
- Access Controls: Only authorized personnel can access customer data
- Regular Backups: Your data is regularly backed up to prevent loss
- Firewall Protection: Our servers are protected by advanced firewalls
Discreet Communication
We understand the personal nature of our products. All communications from Herbal Medico are:
- Sent using generic subject lines and sender names
- Free from any reference to product categories or names
- Completely confidential and professional
Cookies and Tracking
Our website uses cookies to:
- Remember your preferences and shopping cart items
- Analyze website traffic and user behavior
- Improve website functionality and user experience
- Show relevant product recommendations
You can control cookie settings through your browser preferences. Disabling cookies may affect website
functionality.
Third-Party Services
We work with trusted third-party service providers for:
- Payment Processing: Razorpay, PayU, or other secure gateways
- Shipping: Courier partners like Delhivery, Blue Dart, India Post
- Analytics: Google Analytics (anonymized data)
- Email Services: For sending order confirmations and updates
These providers are contractually obligated to protect your data and use it only for the services they
provide to us.
Your Rights
You have the right to:
- Access Your Data: Request a copy of all personal information we hold about you
- Correct Information: Update or correct any inaccurate information
- Delete Data: Request deletion of your personal information (subject to legal
requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a machine-readable format
To exercise any of these rights, please contact us via WhatsApp or email.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
Order history is typically retained for 7 years for accounting and tax purposes. Health consultation data
is kept confidential and can be deleted upon request.
Children's Privacy
Our products and services are intended for adults aged 18 and above. We do not knowingly collect personal
information from children under 18. If we become aware that we have collected data from a child, we will
delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal
compliance. We will notify you of any significant changes by:
- Posting the updated policy on our website
- Sending an email notification (if you've opted in)
- Updating the "Last Updated" date at the top of this page