Shipping Information
At Herbal Medico, we are committed to delivering your orders safely and discreetly. We understand the
sensitive nature of our products and ensure complete privacy in packaging and delivery.
🚚 All India Shipping Available
We deliver to all states and union territories across India.
Delivery Timeline
Standard Delivery
- Metro Cities: 3-5 business days
- Tier 2 Cities: 4-6 business days
- Remote Areas: 5-8 business days
Note: Delivery times may vary during festive seasons, public holidays, or due to
unforeseen circumstances like extreme weather conditions or courier delays.
Shipping Charges
- Orders above ₹999: FREE shipping
- Orders below ₹999: ₹50 shipping charge applicable
- Express Delivery: Available on request (additional charges apply)
Discreet Packaging
Your privacy is our top priority. All orders are shipped in:
- Plain, unbranded packaging with no mention of product name or category
- Secure, tamper-proof packaging to ensure product safety
- Sender name listed as "HM Enterprise" or similar generic name
- No labels or stickers indicating the nature of the contents
🔒 100% Privacy Guaranteed
Nobody will know what's inside your package. Your confidentiality is completely protected.
Payment Options
Cash on Delivery (COD)
Available across India. Pay when you receive your order at your doorstep.
Prepaid Options
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Credit/Debit Cards
- Net Banking
- Digital Wallets
Exclusive Offer: Get 5% extra discount on prepaid orders!
Order Tracking
Once your order is dispatched, you will receive:
- SMS notification with tracking number
- WhatsApp update with courier partner details
- Email confirmation with estimated delivery date
You can track your order in real-time using the tracking number provided.
What if I'm Not Home?
If you're not available at the time of delivery:
- The courier partner will make 2-3 delivery attempts
- You'll receive a call/SMS before each attempt
- You can reschedule delivery for a convenient time
- Packages will be held at the local courier center for 7 days
Damaged or Lost Packages
In the rare event of a damaged or lost package:
- Contact us within 24 hours of delivery
- Provide photos of damaged packaging/product
- We will arrange a replacement or full refund immediately
- No questions asked – customer satisfaction is our priority
Return & Replacement
We accept returns and replacements under the following conditions:
- Product received is damaged or defective
- Wrong product delivered
- Package seal is broken or tampered
Return Window: 7 days from delivery date
Note: For hygiene reasons, we cannot accept returns on opened/used products unless they
are defective.