Welcome to Herbal Medico
By accessing and using the Herbal Medico website and purchasing our products, you agree to be bound by
these Terms and Conditions. Please read them carefully before making a purchase.
If you do not agree with any part of these terms, please do not use our website or purchase our products.
General Terms
- Eligibility: You must be at least 18 years old to purchase from Herbal Medico
- Account Responsibility: You are responsible for maintaining the confidentiality of
your account credentials
- Accurate Information: You agree to provide accurate and complete information during
purchase
- Prohibited Use: You may not use our website for any illegal or unauthorized purpose
Product Information
Ayurvedic Supplements
All our products are Ayurvedic herbal supplements manufactured in GMP-certified facilities. They are:
- Made from 100% natural herbs and ingredients
- Free from harmful chemicals, steroids, and synthetic additives
- Tested for quality and purity
- Safe for long-term use when taken as directed
⚠️ Important Disclaimer
These products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any
disease. They are not a substitute for professional medical advice. Always consult a qualified
healthcare provider before starting any new treatment.
Pricing and Payment
Product Pricing
- All prices are listed in Indian Rupees (₹)
- Prices are subject to change without prior notice
- The price applicable at the time of order confirmation will be charged
- Prices include all applicable taxes
Payment Terms
- Cash on Delivery: Pay when you receive the product
- Prepaid Orders: Payment must be completed at the time of ordering
- We accept UPI, Credit/Debit Cards, Net Banking, and Digital Wallets
- All payments are processed through secure, encrypted payment gateways
Order Processing
Order Confirmation
Once you place an order, you will receive:
- Order confirmation via SMS and/or WhatsApp
- Email confirmation with order details (if email provided)
- Estimated delivery timeline
Order Cancellation by Customer
- You can cancel your order within 24 hours of placing it
- Once the product is dispatched, cancellation is not possible
- For prepaid orders, refund will be processed within 5-7 business days
- Shipping charges (if any) are non-refundable
Order Cancellation by Herbal Medico
We reserve the right to cancel orders in the following cases:
- Product is out of stock
- Pricing or product description error
- Unable to verify payment or delivery address
- Suspected fraudulent transaction
In such cases, you will receive a full refund within 5-7 business days.
Shipping and Delivery
- We ship to all locations across India
- Delivery typically takes 3-6 business days
- All packages are shipped in discreet, unbranded packaging
- Delivery times are estimates and may vary due to courier delays or unforeseen circumstances
- Herbal Medico is not responsible for delays caused by courier services or force majeure events
For detailed shipping information, please refer to our Shipping Policy.
Returns and Refunds
Return Eligibility
We accept returns only in the following cases:
- Product received is damaged or defective
- Wrong product delivered
- Product seal is broken or tampered
- Product has expired or nearing expiry (less than 3 months)
Non-Returnable Items
- Products with broken seals (unless defective)
- Used or partially used products
- Products without original packaging
- Products ordered incorrectly by the customer
Return Process
- Contact us within 7 days of receiving the product
- Provide order number and photos of the issue
- Our team will verify and approve the return
- Arrange for product pickup or return shipping
- Receive replacement or refund within 5-7 business days after product is received
Product Usage and Safety
📋 Please Read Before Use
- Always read the product label and dosage instructions carefully
- Do not exceed the recommended dosage
- Consult an Ayurvedic doctor if you have pre-existing medical conditions
- Pregnant or nursing women should consult a healthcare provider before use
- Keep products out of reach of children
- Store in a cool, dry place away from direct sunlight
- Discontinue use if you experience any adverse reactions and consult a doctor
⚠️ Allergy Warning
If you are allergic to any herbal ingredients, please check the complete ingredient list before
purchasing. We are not liable for allergic reactions.
Results and Expectations
Individual results may vary based on:
- Age, lifestyle, and overall health condition
- Consistency and duration of product use
- Diet, exercise, and stress levels
- Underlying medical conditions
While most users notice improvement in 15-30 days, we cannot guarantee specific results or timelines.
Ayurvedic treatments work holistically and require patience and consistency.
Intellectual Property
All content on the Herbal Medico website, including but not limited to:
- Text, images, graphics, and logos
- Product descriptions and formulations
- Trademarks and branding
are the intellectual property of Herbal Medico and are protected by copyright and trademark laws. You may
not reproduce, distribute, or use any content without our written permission.
Privacy and Confidentiality
We are committed to protecting your privacy. All personal information, health data, and order details are
handled with strict confidentiality. For more information, please read our Privacy
Policy.
Limitation of Liability
Herbal Medico, its owners, employees, and partners shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of profits or business opportunities
- Damages resulting from misuse of products
- Allergic reactions not disclosed by the customer
- Delays or failures caused by third-party services (courier, payment gateways, etc.)
- Force majeure events (natural disasters, pandemics, government restrictions, etc.)
Indemnification
You agree to indemnify and hold harmless Herbal Medico from any claims, damages, or expenses arising
from:
- Your violation of these Terms and Conditions
- Your misuse of our products
- Your violation of any third-party rights
Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes arising from the use of our
website or products shall be subject to the exclusive jurisdiction of the courts in [Your City], India.
Customer Support
We are committed to excellent customer service. If you have any questions, concerns, or complaints:
- WhatsApp: +91 8949667036 (9 AM - 9 PM, 7 days a week)
- Response time: Within 24 hours
We will do our best to resolve any issues promptly and fairly.
Amendments
Herbal Medico reserves the right to modify these Terms and Conditions at any time. Changes will be
effective immediately upon posting on the website. Continued use of our website after changes
constitutes acceptance of the modified terms.
We recommend reviewing this page periodically to stay informed of any updates.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining
provisions will continue to be valid and enforceable.